Services

We believe in creating hairstyles that are modern and fashionable, with a world of possibilities. Innovative hairstyles are cut with a strong technical base to give a textured personalized look by our advanced cutting techniques. We offer free consultations for all hair services. As a courtesy to our other clients, please notify us 24 hrs in advance if you are unable to keep your appointment.

Why does Alberto & Co have different price structures for the services offered?

Part of the Alberto & Co Hair Care culture is a level system which we have implemented. Each team member at Alberto & Co Hair Care has attained a certain level of accomplishment. Each level is determined by a strict set of performance based criteria. Therefore, prices vary based on the service provider’s level. As a guest, you will be able to choose a service provider that meets your quality service and at a price that meets your approval.

At the heart of our level system, is our associate training program. We work with young or “new to our industry” licensed professionals who desire an advanced level of training before starting their career in the beauty industry. Each associate works with an accomplished educator in the salon to learn customer service skills, business building skills and advanced hair cutting, colouring and styling techniques. After successfully completing the nine month program, the associate graduates to a level 1 service provider. As the service provider grows, demand on their time, experience, education, abilities and performance increases. As they meet and exceed the criteria for each level, each service provider is elevated along their career path to success.

At the top levels, the service provider has come full circle when they become an educator. As an educator they are able to “give back” by sharing the wisdom, experience and knowledge they have learned along their own journey. At this level, the service provider's associate may apply colour or blow dry your hair.

Here are a few guidelines to help make sure your experience with us is the best it can be.

• Please arrive with enough time to settle in and begin to relax and restore
• Children - As parents, grandparents, aunts, and uncles, we understand that childcare is not always available, so if you must bring children  please be sure to have them supervised at all times. There are hot and sharp tools throughout the salon that can cause serious injury, and so therefore we ask that children be supervised and remain in our waiting area only. Many of our guests have arranged child care to have a relaxing experience at our salon, we encourage parents/guardians to leave and reschedule appointments if children are disruptive, and not able to adapt for the other guests experience.
• Cancellation Policy - We recognize that everyone's time is valuable therefore we greatly appreciate a 24 hour cancellation notice. Failure to do so, may result in future NON_REFUNDABLE deposits to reserve appointments.  Deposit & Cancellation Policy:When you book an appointment with Alberto & Co Hair Care, unlike other salons, we set that time and stylist aside just for you.If you cancel with late notice or simply do not show up at all, it inconveniences the many other clients that have been turned away because we were fully booked.
• We require a minimum of 24hrs notice if you wish to cancel or re-schedule your appointment.

  In order to secure your appointment, we require a 50% deposit to be paid at the time of booking.

  The deposit may be paid by Credit Card over the phone or Credit Card, or Cash in the salon and is held against your booking as a credit towards that appointment.

  •  If a cancellation is made with more than 24 hours notice, the deposit is refunded or forwarded to the new appointment time.
  •  If a cancellation is made with less than 24 hours notice, the deposit is forfeited as a late cancellation fee.
  • If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking.
  • If a booking is held with a Gift Voucher, Mini Membership or Gift Card and has a late cancellation, 50% of the Gift Voucher value is forfeited.
  • In the case of a Gift Voucher, Mini Membership or Gift Card no-show, 100% is forfeited.
  • Promotional Gift Vouchers or Promotional Gift Cards may not be used for a deposit.
  •  Clients who provide less than 24 hours notice are welcome to send someone else in their place to have the booked service(s) to avoid losing their deposit.

  We in turn will reduce your appointment cost by $20 if we need to cancel your appointment with less than 24hrs notice (due to staff illness etc) – After all, it’s only fair that we do for you what we ask you to do for us!

  We hope you understand and respect our deposit and cancellation policy.

   

• Product Return - Alberto & Co Hair Care products aree hair care is 100% guaranteed, so if you are unhappy with the product you have purchased, (as long as it 3/4 full)  you may return it for a an exchange or refund with your receipt. Due to hygiene and out of or hands company policies brushes and hair tools cannot be returned unless of a manufacturer defect.
• We accept cash, visa, master card, and debit. No cash refunds on gift cards or Mini Memberships. You  may use the value of the gift card toward any service or product at Alberto & Co Hair Care. Mini Memberships and promotional gift cards can be used for services only.
• Promotional Gift Certificates - If you have won, or been given a promotional gift card, please be sure to book with the service provider who is listed on the certificate, and use by the expiration date. There is no cash value for these promotional gift cards, also we have a limit of one per guest.
• Prices subject to change, prices of services are based on service providers experience, and demand on their time. All services are guaranteed with the use of our recommended professional products. 

Alberto & Co. gift cards

Are convenient, practical and make great gifts for friends and family. Gift cards may be used toward the purchase of any item in our vast product selection or any service offered at our location.